Feature · Insights
Your business dashboard at a glance
The first page after you sign in: your calls, messages, missed calls and new contacts for any period, an activity chart, and your latest calls and texts.
Included in every plan and in the 14-day free trial.
Tip: tap full screen to watch — the text is easier to read.
Why teams use it
Your day, in one look.
Any period
Pick a period: Today, 7 days, 30 days, or your own dates.
Four key numbers
Calls, messages, missed calls and new contacts — with the change from the previous period.
One tap away
Tap a card to open that page. "Send message" and "Make a call" take you straight there.
Day by day
The Activity chart shows your calls and texts, day by day.
Call breakdown
Outgoing, answered and missed calls — with your answer rate, busiest day and top contact.
Recent activity
Your latest calls and texts: who it was, which of your lines it used, and whether it was incoming, outgoing, missed or a conference call.
At a glance
Your week, in numbers
Calls
0
+12% vs previous period
Messages
0
+8% vs previous period
Missed calls
0
−25% vs previous period
New contacts
0
+6% vs previous period
Activity
CallsTexts
Example numbers.
Three steps
How it works
- 1
Step 1
Pick a period
It's the first page after you sign in. Pick Today, 7 days, 30 days or your own dates — four cards show your calls, messages, missed calls and new contacts.
Tap a card to open that page. - 2
Step 2
See the trend
The Activity chart shows your calls and texts, day by day. Call breakdown splits your calls into outgoing, answered and missed.
With your answer rate, busiest day and top contact. - 3
Step 3
Check recent activity
Recent Activity lists your latest calls and texts. Switch between All, Calls and Messages.
Who it was, which line it used, and what happened.
Questions
What does the Dashboard show?
It is the first page after you sign in — your workspace at a glance. Pick a period (Today, 7 days, 30 days or your own dates) and four cards count your calls, messages, missed calls and new contacts, with the change from the previous period; tap a card to open that page. On a computer, the Activity chart shows your calls and texts day by day, and Call breakdown splits your calls into outgoing, answered and missed, with your answer rate, busiest day and top contact. Recent Activity lists your latest calls and texts, with who it was and which of your lines it used.
What does Advanced Analytics show?
Open Analytics (Business plan, including the free trial; the owner and managers can see it). Pick 7, 30 or 90 days, or your own dates within the last year. At the top you get calls and texts, talk time, answer rate and your busiest hour, and "What this tells you" puts them into plain words. Each teammate has a card — click one to focus the whole page on them, and "Whole team" takes you back. Below: volume over time, how calls split, what happened to the texts you sent (delivery rate), your busiest days and hours, each line's calls and texts, and missed calls to call back. Only the owner sees Twilio spend — what Twilio charged your account, by channel, from Twilio's own usage report (it can run a few hours behind). "Export CSV" downloads the whole report.
What happens when I miss a call?
The caller hears your voicemail greeting (text-to-speech or your own recorded audio) and can leave a message. You'll see the missed call in your history and can get an email for every missed call and every new voicemail, with a button to listen in RingIgnite.
See your business at a glance
Start your 14-day free trial — the dashboard and everything else included.