Privacy Policy

Account information. Your name, email address and password when you sign up. Passwords are stored in hashed form by our authentication provider — we never see or store them in plain text.

Phone system connection details. When you connect your Twilio account, we store your account identifier, the phone numbers you manage through RingIgnite, and the credentials needed to operate them. Sensitive credentials are kept server-side in restricted storage — they are never sent to your browser and are never visible to other users.

Communications data you create. Contacts you save, call history, text message content, voicemails, call recordings and voicemail greetings. This data exists so the product can work — it is yours.

Support data. Messages and optional attachments you send to support, with a ticket number.

Service logs. Minimal technical logs, such as a record of transactional emails we send you (used for abuse prevention and rate limiting).

We use your information only to run RingIgnite for you: placing and receiving your calls and texts through your own Twilio account, showing your history and voicemails, sending you transactional emails (like voicemail-to-email, missed-call alerts, team invitations and support confirmations), answering your support requests, and keeping the service secure.

We do not sell your data. We do not share it with advertisers. We do not use your communications for marketing.

We use a small number of trusted service providers, strictly to operate the product:

• Supabase — hosts our database, authentication and file storage.
• Twilio — carries your calls and text messages. Because RingIgnite runs on your own Twilio account, your communications travel under your direct relationship with Twilio.
• Resend — delivers our transactional emails.
• Stripe — processes subscription payments on our website. Your card details go directly to Stripe and never reach our servers.
• Apple and Google — if you choose "Continue with Apple" or "Continue with Google", they share your name and email address with us to sign you in. In our phone apps, Apple (iPhone) and Google (Android) also deliver call, message and voicemail alerts to your device.

We may also disclose information if required by law. There are no other recipients.

If you invite teammates (or join someone's workspace), shared workspace data — such as the shared inbox, call history and contacts — is visible to workspace members according to the permissions the workspace Admin sets. Admins control each teammate's access to calling, texting, inbox visibility and contacts.

All traffic between your device and our servers is encrypted (HTTPS). Every account's data is isolated with database-level security rules, so one customer can never read another's data. Phone-system credentials are held in restricted server-side storage accessible only to our backend services.

The phone apps show the same account and data as the website. In addition:

• Microphone. Used only during calls you make or answer, so the other person can hear you. Calls are recorded only if call recording is turned on for your workspace — the same as on the website.
• Notifications. To alert you about incoming calls, messages and voicemails, we store a notification address for your device (issued by Apple or Google). It is erased when you delete your account, and you can turn notifications off at any time in your phone's settings.
• No analytics, advertising or tracking. The phone apps do not use Google Analytics, Microsoft Clarity or any advertising or tracking tools, and do not track you across other apps or websites.
• No payments in the apps. Billing is handled on our website only.

Some countries legally require a one-time identity or address check before a phone number can be issued (for example, a passport or a utility bill). When a number you want needs this, RingIgnite shows a verification form.

We do not store your documents. Any file you attach is transmitted directly from your browser, through our server's memory, straight to the telecom carrier (Twilio) that performs the legally required check. The file is never written to our database or file storage — there is no copy on our systems to retain, leak, or delete. Once submitted, your document lives only with the carrier, under the same regulatory framework that governs your phone number.

The information you type into the form (such as your name and address) is kept only as needed to track your verification's status and is removed when you delete your account.

We keep your data only while your account exists.

You can delete your account yourself, at any time: log in, open Profile → Danger zone → Delete account, and confirm. Deletion is immediate and permanent — your profile, contacts, call history, messages, recordings and voicemails, templates, scheduled messages, team memberships, phone-system connection settings and stored credentials are all erased and cannot be recovered.

Your Twilio account, your phone numbers and your billing relationship with Twilio are not affected — they belong to you and remain fully under your control.

You may also email support@ringignite.com to request deletion and we will carry it out for you.

We use browser storage to keep you signed in and remember basic app preferences. We do not use advertising cookies.

To understand how the product is used and to improve it, we use two analytics services: Google Analytics (page views and usage statistics) and Microsoft Clarity (anonymised interaction data such as clicks, scrolling and session replays). These services set their own cookies and process data under their own privacy policies (Google, Microsoft). We never send them the content of your calls, texts, voicemails or contacts. These analytics services run on our website only — not in our phone apps.

RingIgnite is a business tool and is not directed at children under 16. We do not knowingly collect information from children.

If we change this policy, we will post the new version here with an updated date. Meaningful changes will be highlighted in the app or by email.

Questions about privacy? Email support@ringignite.com or use our contact form. See also our Terms of Service.